Reviews

Average rating: Total 705 comments.

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I like your hotel

Andreas Trumpp

11-05-2019

Will come back soon :)

Wonderful and warm welcome

Eleanor Booker

08-05-2019

Very professional team and very knowledgeable.

Thank you!

Susie Mann

07-05-2019

I was travelling alone for the first time for a business meeting and was very nervous staying in a hotel on my own....I shouldn’t have worried, all of the staff were so friendly. Ale especially who checked me in was lovely and put me at ease. The girls working in the bar/restaurant that evening were very friendly and i was comfortable sat on my own having a meal. I witnessed them dealing with a difficult cusromer and they were nothing but polite and courteous at all times. The room was small but had everything I needed for a one night stay. Brilliant location and all staff are a credit to the hotel. Thank you all so much for making feel welcome and comfortable.

Excellent customer service

Sue Henson

05-05-2019

We had a couple of issues and they we felt with very quickly.
Deluxe rooms are very small but fo have every thing you need.

Breakfast was excellent and our breakfast host Magdalena was brilliant nothing was too much trouble.

All staff were very customer focussed.

Thank you thank you thank you!

Michael O’Shaughnessy

03-05-2019

My office travel agent booked this & I knew nothing of the hotel prior to arrival. I absolutely loved my stay. The staff were consistently wonderful, the hotel of a good general standard & the Spanish breakfasts were exceptional! Jamon Serrano, pa amb tamaquet & tortilla espanola in London felt like the deal of the century. Oh and reading El Pais each morning was equally enjoyable. I don’t like doing these surveys, but your hotel made my time in London so much more enjoyable. I would definitely go back and recommend to others, including letting our work travel agent know. Please pass this message on to your lovely staff. They deserve the positive feedback.

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